Thursday, November 3, 2016

Words the Pharmacist does NOT want to Hear

"Oh... I also need my..."

These are words your pharmacist doesn't want to hear AT THE REGISTER.

It's bad enough that you call during a busy time of the day to rattle off what prescriptions you need to refill despite being able to use an app, the Internet, or our automated system. Sometimes during those voice calls (when we could actually be filling scripts for people who were organized enough to request them ahead of time) you'll be about ready to hang up then you say it...

"Oh... I also need my..."

And that's ok. We'd much rather have it then than AT THE REGISTER.

But then there's some people... YOU know who you are, that wait until 5:30pm when there's a line of people waiting to pick up their prescriptions on the way home. YOU, the epitome of organization and politeness, will wait UNTIL the transaction is OVER... and then we hear it...

"Oh, I also need my..."

FOR THE LOVE OF GOD, DON'T DO THIS! 

If I suggest you go do some shopping and then come back and get it later, you get mad. If I don't jump right to it, you stand there, blankly staring at me. If I dare suggest that maybe it was something YOU should have thought about before, you'll complain and get a gift card. This is a NO WIN scenario for the pharmacist. If we don't hop to it you're upset. If we do it, the other people in line behind you get upset.


So, like Kirk in Star Trek, I want to change the conditions...

ATTENTION: YOU, the one with the organization problem... GET ORGANIZED. GROW A BRAIN. DON'T BE RUDE. THINK AHEAD. GO FORWARD. IT'S NOT TOO LATE! WHIP IT GOOD!

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