tag:blogger.com,1999:blog-3684250999334358862.post3663770434778196015..comments2023-12-19T00:39:30.338-08:00Comments on Crazy RxMan: How Would I Know That?Crazy RxManhttp://www.blogger.com/profile/07077488214299929481noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-3684250999334358862.post-29050236026767708262014-05-05T05:23:51.961-07:002014-05-05T05:23:51.961-07:00You have the patience of a saint.
I would have (w...You have the patience of a saint.<br /><br />I would have (wanted to) replied with, "Twyla, I'm not sure. Why don't you call the pharmacy in Ohio? They're handling your order."<br /><br />Unfortunately, in this day and in the name of "good customer service", I think we enable this learned helplessness. I'm certainly not faulting you or anyone else - heck I do it all the time too! But with the idea of stopping at nothing to maintain customer loyalty, doing whatever we can to get the best Press-Ganey or HCAHPS score, we create a population of entitled, enabled individuals who don't even have to try or think for themselves. If we don't do it for them, then they'll roast us on surveys or complain to our managers...and we get written up, reprimanded, or even terminated from our job Mrs_Rnoreply@blogger.com