"Covering regular technician needs is not a responsibility/priority of our scheduling department."
In other words, our SCHEDULING DEPARTMENT doesn't handle SCHEDULING. So if we have a technician call out sick, by no means can you rely on the scheduling department for any kind of assistance. You're on your own. They're lining up at both windows, the phone is ringing, you have a crap load of scripts to fill already, and the tech just called in sick because of an unfortunate hang-nail. Guess what, it's UP TO YOU to find a replacement. SCHEDULING doesn't mean SCHEDULING. Not for you, anyway. Oh, they'll find an emergency replacement for a pharmacist (someday I'll tell you about the day I had to call in sick... and the "emergency replacement"), but not technicians.
Also this gem:
"...it is the pharmacy managers/store managers responsibility to hire for ALL regular needs..."
In other words, we work for a huge corporation which you would think has people to handle this sort of thing, but nooooo... they want the pharmacy manager to work with the store manager to hire technicians. Yeah, good luck with that. When I page on the overhead speaker for a manager override, 2 out of 3 times no one comes to help. Sure, they're going to help us hire people too.
"Please hire for attitude and not experience"
So basically it is our job to babysit new techs, teach them how to do everything (which in other words means "Move, let me do it") but as long as they have a smile on their face the company is happy. That's just great. That means they can smile their little head off while they tell the patient why they had to wait so long to get their script because "I'm new here. I don't know WTF I'm doing, but I was hired because I can smile!"
Oh, we're also supposed to have two "cross trained" employees to help out in the pharmacy just in case. Yeah, right. Remember what I said about paging for help before? Our store (and every other store that I know of in our division) has been cut to the bone on help. Sure, they're just going to close down a register up front so they can send someone to come help me in the pharmacy.
What a load. EPIC WTF.
words fail me......
ReplyDeleteI'm beginning to think we might work for the same company, because all of that sounds really familiar... and not in a good way.
ReplyDeleteOne of our techs is cross-trained as a cashier (I am too, but I'm working ONLY in the pharmacy, thank goodness), and they rarely let us have her, even when we desperately need the backup.
So I feel your pain, on all counts.