3:10pm
Tech calls office.
"Thank you for calling the office of Dr. Fango. If this is a life-threatening emergency, please hang up and dial 9-1-1. Our office hours are Monday thru Friday 9am to 12:30pm and 1:30pm to 4pm. For our address and fax number, please press one. For our billing department, please press two. To speak to one of our staff, please press zero or stay on the line."
Tech presses ZERO.
"Thank you for calling the office of Dr. Fango. If this is a life-threatening emergency, please hang up and dial 9-1-1. Our office hours are Monday thru Friday 9am to 12:30pm and 1:30pm to 4pm. For our address and fax number, please press one. For our billing department, please press two. To speak to one of our staff, please press zero or stay on the line."
Tech stays on line...
"Thank you for calling the office of Dr. Fango. If this is a life-threatening emergency, please hang up and dial 9-1-1. Our office hours are Monday thru Friday 9am to 12:30pm and 1:30pm to 4pm. For our address and fax number, please press one. For our billing department, please press two. To speak to one of our staff, please press zero or stay on the line."
Tech presses ZERO
"Thank you for calling the office of Dr. Fango. If this is a life-threatening emergency, please hang up and dial 9-1-1. Our office hours are Monday thru Friday 9am to 12:30pm and 1:30pm to 4pm. For our address and fax number, please press one. For our billing department, please press two. To speak to one of our staff, please press zero or stay on the line."
Tech hangs up.
3:20pm ~ I still can't read the script.
I call the office.
"Thank you for calling the office of Dr. Fango. If this is a life-threatening emergency, please hang up and dial 9-1-1. Our office hours are Monday thru Friday 9am to 12:30pm and 1:30pm to 4pm. For our address and fax number, please press one. For our billing department, please press two. To speak to one of our staff, please press zero or stay on the line."
I press ZERO
"Thank you for calling the office of Dr. Fango. If this is a life-threatening emergency, please hang up and dial 9-1-1. Our office hours are Monday thru Friday 9am to 12:30pm and 1:30pm to 4pm. For our address and fax number, please press one. For our billing department, please press two. To speak to one of our staff, please press zero or stay on the line."
I wait on the line...
"Thank you for calling the office of Dr. Fango. If this is a life-threatening emergency, please hang up and dial 9-1-1. Our office hours are Monday thru Friday 9am to 12:30pm and 1:30pm to 4pm. For our address and fax number, please press one. For our billing department, please press two. To speak to one of our staff, please press zero or stay on the line."
I hang up.
4:10pm ~ I still can't read the script. Maybe there's something I missed on the phone message, so I call again.
"Thank you for calling the office of Dr. Fango. If this is a life-threatening emergency, please hang up and dial 9-1-1. THE OFFICE IS NOW CLOSED. Our office hours are Monday thru Friday 9am to 12:30pm and 1:30pm to 4pm. Please call back during normal business hours."
I don't get disconnected, so I wait, thinking maybe I'll get the answering service...
"Thank you for calling the office of Dr. Fango. If this is a life-threatening emergency, please hang up and dial 9-1-1. THE OFFICE IS NOW CLOSED. Our office hours are Monday thru Friday 9am to 12:30pm and 1:30pm to 4pm. Please call back during normal business hours."
"Insane frustration" doesn't even begin to cover it.
That's when you explain the situation to the patient, hand them back the rx with instructions to get the office to rewrite it legibly or call it in, and sic the irate patient on the doctor.
ReplyDeleteyou should have pressed 2, surely the billing department always answers for incoming cash...
ReplyDelete