Someone Explain it to Me

Sometimes I'm alone in the pharmacy and when people line up to drop off prescriptions, each person is told a time until it will be ready. As the number of scripts dropped off increases, so does the time needed to fill the next one, obviously. The last person in line sometimes will have seen five or more people drop off new prescriptions ahead of them without my moving from the drop off window. When I tell them it may be up to an hour (depending on the situation), they always, ALWAYS say, "An hour? Really?" What were they thinking?

Someone explain it to me.

People come up to the pharmacy counter for advice. I'll spend time asking them questions, ascertaining the situation, determining with my best ability what is the best OTC medicine for their condition. I'm actually pretty good at it now. Most of the time people will take my recommendation, but then there's a lot of people... too many, really, that don't listen to a thing I just said and take something else (like some Homeopathic crap) off the shelf and walk off. Why did they waste my time?

Someone explain it to me.

Some people are on automatic refill. The computer calculates a date based on their last fill date and spits out a list a few days before when it should be due and we fill it. After a few months it gets way ahead and we have to reset the date, but sometimes a few prescriptions make it to the will call where people come in and bark about it and tell us they're "swimming" in that medication at home. The weird part is that SOME of these people have a zero co-pay on that med. IT IS NO COST TO THEM. Why wouldn't they just take it?

Someone explain it to me.