Listening Skills 101

Me: “We’re short one pack on your daughter’s birth control. I’ll have the remaining pack ready on Monday after 1:30.”

Lady: “Ok. Anytime on Monday?”

Me: “No. After 1:30. It’s already marked as paid. Just come in and pick it up.”

Lady: “So you’ll write it down in your system that I don’t have to pay for it?”

Me: “It’s already marked as paid.”

Lady: “Anytime Monday then?”

Me: Shaking my head in complete disbelief

Yes, this really happened.