These are words your pharmacist doesn't want to hear AT THE REGISTER.
It's bad enough that you call during a busy time of the day to rattle off what prescriptions you need to refill despite being able to use an app, the Internet, or our automated system. Sometimes during those voice calls (when we could actually be filling scripts for people who were organized enough to request them ahead of time) you'll be about ready to hang up then you say it...
"Oh... I also need my..."
And that's ok. We'd much rather have it then than AT THE REGISTER.
But then there's some people... YOU know who you are, that wait until 5:30pm when there's a line of people waiting to pick up their prescriptions on the way home. YOU, the epitome of organization and politeness, will wait UNTIL the transaction is OVER... and then we hear it...
"Oh, I also need my..."
FOR THE LOVE OF GOD, DON'T DO THIS!
If I suggest you go do some shopping and then come back and get it later, you get mad. If I don't jump right to it, you stand there, blankly staring at me. If I dare suggest that maybe it was something YOU should have thought about before, you'll complain and get a gift card. This is a NO WIN scenario for the pharmacist. If we don't hop to it you're upset. If we do it, the other people in line behind you get upset.
So, like Kirk in Star Trek, I want to change the conditions...
What’s your thought Crazy (and other Pharmacists out there) if instead of taking vaccines before the enter the store (because you’re supposed to have those capabilities) what about putting them next in line? If there are 12 waiting, flu shot family become #13, #14, #15, #16 and #17? That way, the “flow” in the pharmacy is interrupted in a much more systematic way and the people that have already been waiting for 20-30 minutes don’t watch as the Flu Shot Brigade all go in front of them when they know they’ve arrived first.
ReplyDeleteThoughts?????