Clarifying Expectations

A recent email from corporate:

"We were recently made aware that a few of our customers have been disappointed because the pharmacist on duty was not comfortable filling a prescription for a partial C2. We want to take a moment to clarify what our expectations are going forward so that we do not continue to disappoint our customers."

"The best way to prevent disappointment is to have the proper medication on hand. If you will follow the inventory policies once a week, the majority of your out of stock issues will go away."

So... on top of everything else, Quake-N-Zap, MTM, Flu shots, Zostavax, keeping the healthy rooms spotless, Loss Prevention, Transfers for coupons, and everything else in addition to just filling prescriptions... NOW our focus is not disappointing the customer?

Corporate, please listen up. You're out of control. Inventory management has become a nightmare now. Our new fancy computer logic system tells us to send off inventory we want to keep and packages arrive from other stores for things we didn't order nor do we need. We dispensed Zyvox ONE TIME in 2013 but the supply management algorithm told another store to send us a big box of the stuff. Thanks. How are we supposed to manage our inventory when you're managing it for us? Please explain that to me?

Nobody wants to disappoint the customer, but that's where this whole thing starts. YOU don't understand that our customers are PATIENTS and that changes the entire landscape on how they're handled. This isn't about not having a box of their favorite cereal or a shank of veal.

The law in this state is very clear on how C2s are to be handled with partials. There's no getting around that. Either get off our backs about the inventory and let us stock what we need without a computer telling us how to handle it OR expect some patients to be disappointed. That's just life.

While we're at it, let me tell you what disappoints me:

1. A company that values profit over patient safety. When YOU fart around with tech hours, you're messing with patient safety. That's a fact.

2. A company that is more concerned about someone seeing a chair in the pharmacy instead of a pharmacist or technician taking a break every now and then and not making an error.

3. A company that is more concerned about stupid things like Quake-N-Zap and expensive remodels than patient care.

4. A company that hires regional managers from other companies rather than promote from within.

5. A company that looks at any complaint as "valid" no matter what the complaint is about.

I can go on, but there isn't enough gigabytes to hold all my disappointments....