Dealing with automation can be lots of fun:
"If this is a Medicare Part D member, please press 1. Otherwise, please press 2."
Me: "Representative."
"Ok, you want to talk to a representative. First, I need to get some information. Is this for a Medicare Part D member? Please answer 'yes or no.'"
Me: "Yes or no."
"I'm sorry, I didn't understand that. Are you trying to process a claim? Please answer 'yes or no'."
Me: "Yes or no."
"I'm sorry, let me transfer you to someone who can help. But before that, I need to get some information. Please say or type the ID number of the person you are calling about."
Me: "Six one one eight five seven one two three."
"Did you say, 'six one nine two seventeen one-hundred-eighty? Please answer yes or no.'"
Me: "Yes or no."
"I'm sorry, let's start over. If this is a Medicare Part D member, please press 1. Otherwise, please press 2."
Me: "May I please just talk to someone? I don't have time to fuss around with an automated system that doesn't understand a F----ing thing I'm saying, my patient is bleeding on the floor and my technician is busy doing Quake-N-Zap. Now let me talk to someone, NOW!"
"Please hold."
<pleasant music plays>
"Hello, this is Insanity Insurance, what is the nature of your call?" said by a human, finally....
I make these sort of calls for my mother and go through the same crap. Hate the automation, hate the fact that it's replacing a human being. They may not be smarter sometimes, but at least they're employed.
ReplyDeleteDid they at least speak English without an obvious accent? Nothing I hate worse than finally getting a real human and figuring out I'm talking to some outsourced offshore call center.
ReplyDelete