I don't need that...

We here it all the time. A patient will come up to the pick up window and ask what we have on the shelf for them.

"Your computer has been calling me but I don't know what it is I'm supposed to pick up."

We look on the shelf. It will be some maintenance medication like blood pressure or thyroid medication... something that we fill every month. And then we hear it...

"I don't need that it. I have plenty of that at home."

And then we answer...

"You should be just about out. We filled this about 27 days ago."

And then we hear this...

"Nope. I've got plenty. I don't need it."

Mind you, 99% of the time the co-pay is tiny... just a few bucks. There really isn't a reason NOT to pick it up, even if they really do have "plenty" at home.

But no, they're absolutely not going to take it today. But then a day or two later, here they are at the pick up window again, and we hear...

"Yep, you were right. I'm out of my medication. I need to pick it up now."

People. Always a barrel of fun.