Me: "Ok, what's the Rx number?"
Caller: "8343094. I was just filling my med set and YOU shorted me five tablets on my Oxycodone."
Me: "I didn't fill the medication. Let me confer with Mickey the manager when he gets here and we'll give you a call back."
Caller: "I'm a NURSE. I know YOUR procedure. YOU have to go look at your log book RIGHT NOW and see that YOU shorted me five tablets."
Me: "Thank you for reminding me of my responsibilities. I also have a responsibility to confer with the manager over these claims. If our count is over then it's likely that he did accidentally short you tablets. BUT I still need to talk to him about it."
Caller: "Well I want YOU to take care of this NOW. That's YOUR job!"
Me: "Ok, then, I'll give you a call when..."
<click> she hung up
Later in the day during overlap the lady shows up...
Mickey apologizes, gives her the five tablets and a gift card. Does she give him attitude? Treat him like he's stupid, at fault, or talk down to him?
No, that was apparently reserved just for me.
4 comments:
Just picked up a new prescription yesterday. 2 tabs twice a day, but there are only 30 pills in the bottle. The prescription was written for 30 doses, which is a weird way to write it. No idea why the dr didn't write for 60 tabs instead of 30 doses, but I only have half my medicine. SO... is it going to really annoy the pharmacy people if I insist that I get to read all the labels before paying from now on?
Maybe I am remiss, but I have never counted pills in any Rx when I receive it. I have gotten many for controlled substances over the years &I just trust that it’s correct. Recently they’ve been labeled “double counted”.1) I am trusting 2) I don’t abuse drugs...
Double counting prevents errors. I always double count controls. Unfortunately the guy I work with doesn’t. We rarely make mistakes but it happens once or twice a year.
So was she shorted or did he hand them over? What about counting the meds in front of such patients & make them sign for the count? I know it adds more time but could it help in the end?
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