Thursday, December 14, 2017

Flip Phone Fiasco

It's after 6pm. The last tech has left. I'm alone now until closing time. These are the bewitching hours of pharmacy.

Lonnie Megaquart comes by to pick up medication for his wife. He's a regular of ours and mostly a pretty nice guy.

But not today.

"The doctor said he was going to call in some Loovaquin for my wife. We were just at the doctor's office 30 minutes ago."

In addition to knowing the names of all brands and their generics, we pharmacists have had to learn all the patient names for medications as well. Loovaquin?

"I'm sorry, Lonnie. He hasn't called yet."

"I was just there 30 minutes ago. He said he would call right away and you'd have them ready for me when I go here."

"No one has called, Lonnie." 

I do the usual run around the pharmacy. "I have no faxes, voicemails, or e-scripts. I will still need time to fill it and the doctor shouldn't be telling you when I'll have things ready. He or she doesn't know my present workload."

"Well I'm going to give him a call. This is an outrage."

Lonnie steps aside and pulls out his flip phone. Another pharmacy patron steps up to the window and I start checking him out. I hear Lonnie talking to the doctor, then say to me, "Here's the doctor. He wants to call in the prescription..."

Lonnie is standing right next to the person I'm presently helping, leaning over the counter with his hand outstretched, trying to hand me his flip phone.

I look at Lonnie, then at the man I'm helping. I'm flabbergasted. Seriously, WHAT on EARTH is WRONG with these people?

As polite as I can, I say, "Lonnie, have the doctor call me here at the pharmacy in a few minutes. I'm helping this man right now."

The phone starts ringing. We have a distinctive ring for doctors. It's the most annoying sound in the world. I'm still helping the other guy at the window and it takes several rings before I get to the phone.

"Goofmart Pharmacy, this is Crazy RxMan."

"This is Doctor Bigass. What took you so long to answer the phone?! I need to call in a prescription for Levaquin for a patient that is waiting at your pharmacy right now!"

Seriously? I don't make this stuff up. And now I have two more names to add to my notebook.

Tuesday, December 12, 2017

The Proposed CVS/Aetna Merger

Fox News reports this would be a threat to small pharmacies:

Forbes says the merger would be a threat to hospitals. 

CVS Health’s proposed acquisition of Aetna is designed to keep patients out of the hospital for as much care as possible while escalating the move away from fee-for-service medicine to value-based care. See LINK

Fortune sees it as a novel merger with "complicated consequences." See LINK

This is what I think:

If you're a pharmacist or pharmacy technician, what do you think?

Monday, December 11, 2017

I want MORE Free Money

So we have had this promotion thing going on for awhile. Get a $25 gift card for new or transferred prescription plus a stamp card. Fill three more times and then get another $25 gift card.

Basically it’s a free $50 for absolutely nothing.


I had a lady get her third prescription. I activate the second $25 gift card. She wants to know why I'm not giving her another stamp card. She thinks she’s going to get a free $50 every time she fills four prescriptions.

Saturday, December 9, 2017

The Future of Pharmacy

1. CVS merges with Caremark
2. Express Scripts merges with Medco
3. CVS/Caremark buys Target pharmacies
4. Walgreens buys Rite Aid pharmacies
5. CVS/Caremark merges with Aetna
6. Walmart buys CVS/Caremark/Aetna and Walgreens
7. Amazon buys Walmart
8. SkyNet takes control of Amazon, uses drone delivery technology to wipe out the human race
9. The Borg assimilates SkyNet, adding SkyNet's technological distinctiveness to it's own

Resistance is futile