Tuesday, May 22, 2018

@GoodRx has Plans for YOUR PERSONAL INFORMATION


This is buried on the GoodRx website. Whatever they've told you about not selling your private and personal health information is a LIE. 

Don't be a part of this scam. Say NO to GoodRx.

Monday, May 21, 2018

Riddle me this, Batman

It happens almost every day. A patient comes to the pharmacy with a new Rx for a controlled substance. But we last filled the same medication for the patient 26 days ago! And here they are wanting it filled again. 


After three months of this the patient is now 12 days ahead on their medication.

Some prescribers are diligent enough to watch the dates and indicate on the prescription "Do Not Fill until 30 days Past Late Date Filled" or indicate a specific date to fill. Pharmacists and their technicians love these physicians. 

But so many physicians, too many actually, don't pay any attention to the dates. Tell me this, Batman... WHY are they doing this? They see the patient every 26 days and then hand out prescriptions for meds that should last 30 days. Why?

Stop this nonsense. 

If you're a physician doing this, STOP IT. You're contributing to the opioid epidemic. If you're a pharmacist, DON'T FILL THE MEDICATION until it's due. Sure, people go out of town and there's extenuating circumstances and you should use your best judgement, but if this is going on month after month after month, YOU need to step up and do your best to stop it.

Saturday, May 19, 2018

Listening Skills 101

Me: “We’re short one pack on your daughter’s birth control. I’ll have the remaining pack ready on Monday after 1:30.”

Lady: “Ok. Anytime on Monday?”

Me: “No. After 1:30. It’s already marked as paid. Just come in and pick it up.”

Lady: “So you’ll write it down in your system that I don’t have to pay for it?”

Me: “It’s already marked as paid.”

Lady: “Anytime Monday then?”

Me: Shaking my head in complete disbelief

Yes, this really happened.

Wednesday, May 16, 2018

YOU are the ONE with the PROBLEM

Lady: “Can I check out this other stuff?”

Me: “I'm sorry. There’s alcohol in your basket.”

Lady: “Yeah, so?”

Me: “You’ll have to take it up front. We’re not allowed to ring up alcohol at the pharmacy.”

Lady: “I’ve been checking it out here FOR TWO YEARS.”

Me: “I’m sorry. If Mickey or one of the techs is doing that they're not following policy.”

Lady: “YOU are the ONE with the PROBLEM here.”

Me: “There’s a big policy on that with the company and I need to keep my job.”

Lady: Pays and scurries off with her six pack of beer, angrily, giving me stink eye.

Monday, May 14, 2018

Aggravation Station

Every single person was aggravating me yesterday.

Here's a sample:

Lady: “Is my prescription ready?”

Me: “Yes. In fact, I left you a message yesterday on your voicemail telling you it’s ready to pick up.”

Lady: “Oh.”

Pause

“So is it ready to pick up?”