Wednesday, October 22, 2014

Sometimes it just comes out

I'm in hour 10 of a 12 hour day. It's been a horrible day, just horrible. An annoying patient, on Medicaid, age 35, living at home with his parents, saunters by the pharmacy...

"Oh hello Crazy RxMan, my second favorite pharmacist..."

(Mickey is my pharmacy partner and apparently is his favorite pharmacist)

I couldn't stop myself... it's that DEMON again...

"Well hello Mike, my least favorite patient... how are you today?"

Tuesday, October 21, 2014

Scheduling doesn't mean Scheduling

A recent email from the corporate office:

Pharmacy Teams,

Our scheduling department is getting overwhelmed with requests to cover regular staffing need shifts. Covering regular technician needs is not a responsibility of our scheduling department. The priorities of our scheduling department, in order:

1. Scheduling vacation needs for pharmacists
2. Covering sick call/emergency coverage for pharmacists
3. Covering technician approved vacations and FMLA

The email goes on to explain that it is your pharmacy's department job to staff the hours allotted for your prescription volume needs. If you need someone, YOU (the pharmacy) need to find someone by contacting the store manager for cross-trained employees, other Goofmart pharmacies, or interns in the area. Contacting the "scheduling" department is your last option with no guarantees.

Ironically, the last line of the email reads:

The most important thing is that we have enough staff to meet the needs of our patients/customers.

So let me get this straight...

"Scheduling" doesn't handle scheduling, at least not when it is the busy flu season. In that case, it's up the the busy pharmacy with extra flu shot volume to find someone to work if a technician doesn't show up.

So when I don't have a technician show up (like last week when I was buried with new prescriptions and had a long line of people waiting for flu shots) I'm supposed to take the time to call around to other stores to try to find someone myself, OR I'm supposed to call the front end store manager to ask for a cross-trained employee (which we don't have ~ and quite frankly, I've never heard of any Goofmart Grocery which has a cross-trained employee).

Why? Because our "scheduling" department doesn't handle "scheduling."

Shouldn't the flu season increase in volume be part of the "regular staffing" needs? After several years of giving flu shots, shouldn't the company have a clue that we need more technicians this time of the year? Isn't that a regular staffing need? 

What it really amounts to is that all the pharmacies are seriously understaffed and Goofmart looks at a situation like this as a revenue windfall on the backs of the pharmacists having to go it alone in the pharmacy. Patient safety be damned, man! We're talking money, you fool!

What a complete load of crap from a company run by imbeciles! Shame on you, Goofmart Pharmacy. Shame on you.

Monday, October 20, 2014

Things You DON'T Want to Hear... the PICK UP window after you've rung up their medications and they've paid...

"Oh, here's my new insurance."

"Oh, I have a manufacturer coupon for that medication."

"Did you put in my club card number?"

"Can I get these items here?" <pointing to a shopping cart with 20 or more items>

"What am I getting? Oh, I don't need this one."

"Can you also fill my Alprazadone? I'm out."

"Can I get a flu shot now?"

"Why was this medication so expensive? I've never paid that before!"

"This is a 90 day supply? I only wanted 30 days."

"I told you, NO SAFETY CAPS!"

"This is a 30 day supply? I wanted a 90 day supply."

"Which one is my Xanax? I need one RIGHT NOW! Do you have a cup of water?"

"You didn't put in my club card number? I'm calling the 800 number to complain."

"I also need to get some aspirin. I'll be right back." <leaves purchases and purse sitting on the counter while people are in line>

"Be sure to thank [the other pharmacist that had nothing to do with the filling of these prescriptions] for me!"

Saturday, October 18, 2014

Fun Things I've Overheard at the Pharmacy

Yes, I am a super hero. Along with that I have super powers. One of them is super hearing. Here are some of the gems I've heard people say over the years, thinking I couldn't hear them:

<said to the tech> "Is that the man giving me the flu shot? He looks so mean."

<to a friend> "I don't know why this should take any longer than five minutes. All he has to do is put 30 tablets in a bottle."

<on cell phone> "I'm down here at Goofmart pharmacy. The retards are filling my prescription now."

<talking out loud> "I don't know why they just can't look up my insurance on the computer. They're so lazy."

<said to the tech> "Where's the other pharmacist? I don't like this guy. He follows the rules and I need an early refill."

<on cell phone> "They all look like they've all been sampling the Vicodin down here. All pharmacists are hooked, you know."

<on cell phone> "We agreed on $10 per tablet and I'm not taking any less. When you make a deal, you stay with that deal or I'm not going to supply you any more!"

<to a friend> "He's wearing Halston Z-14."

(she was right)

Friday, October 17, 2014

Thursday, October 16, 2014

Call Ahead Prescription Service

Ring... ring...

"Thank you for calling Goofmart Pharmacy, where we don't let the flu get you! This is Crazy RxMan, how may I help you today?"

"Yes, I was just at Urgent Care. I want to call in my prescription over the phone so it will be ready when I get there in ten minutes."

"We don't do that over the phone. Bring in your prescription and we'll fill it as fast as we can, or have your doctor call it in to us," I reply, as polite and calm as I can.

"It's just a prescription for Keflex. I don't have time to wait."

<Conversation continues another five minutes with me trying to explain why we don't do that over the phone...>

Patient, mad and disgruntled, hangs up. I see a complaint and gift card in her future.

I'm getting more and more calls like these lately. So did IQs suddenly drop everywhere? Or did some pharmacist somewhere go along with this and now everyone expects this?

At one point in the conversation I told the lady that our competitor across the street has a drive thru and she could use that. No, she wanted to call in her own prescription and despite how busy we are at the pharmacy at the moment, she expected it to be ready in ten minutes.

People drive me nuts. And somewhere out there is the first pharmacist who let a patient do this. When I find you, and I will find you... I will smack the crap out of you.