Friday, April 28, 2017

This is me...

When you mispronounce
your medications.

It's Atorvastatin, not Uh-torka-statin
It's Zolpidem, not Zo-lipid-em
It's Alprazolam, not Alprazadone
It's Atenolol, not Uh-ten-noll
It's Ibuprofen, not I-bee-pro-fin
It's Cetirizine, not Citric-zine
It's Hydrocodone, not Hydrocodocode (See this LINK)
It's Flagyl, not Flag-gill

What's YOUR favorite mispronounced medication?

Thursday, April 27, 2017

Using The Force

A guy wants to use his HSA (Health Savings Account) card to pay for his medication. For those who don't know, this is a Visa card set up by one's employer with funds to pay for prescriptions and medications.

I feel a great disturbance in The Force...

I scan in his prescriptions and tell him the amount. I tell him to press the <CREDIT> button on the point of sale machine. Instead he ignores me and presses the <DEBIT> button. This causes the point of sale machine to ask for the PIN to complete the transaction.

"I don't have a PIN," he says.

Use The Force, Luke...

I reply... "Press <CANCEL> then press the <CREDIT> button."

"I don't want to cancel the transaction," he replies.

"This is how we get the machine to accept your card," I say.

"I don't want to be charged twice," he says.

Luke, you've turned off your targeting computer...

"You won't be. Press <CANCEL> then press the <CREDIT> button to pay."

"But it's not a credit card," he argues.

"This is the only way to get the transaction to work unless you have a PIN for this card."

"I don't have a PIN," he says.

We covered that part already, I'm thinking.

So I give up and decide to just wait. He looks at me, then back again at the point of sale machine. A good fifteen seconds passes then he decides to throw the dice. He presses <CANCEL> then <CREDIT>...

Approved! A receipt prints. Another satisfied customer!

The Force will be with you... always.

Tuesday, April 25, 2017

My Doctor just Called it in...

If you work as a pharmacist or technician in a busy pharmacy, you hear it every day.

Every. Damn. Day.

Phone rings. You answer it:

"My doctor just called in a prescription for me. Is it ready?"

Let's define the word "just."

As an adverb, "just" means "within a brief preceding time; but a moment before." So if you say something just happened, it happened within moments in the past.

Now suppose for a moment you go on down to your favorite restaurant and you say, "My wife just called in an order to go. Is it ready?"

No, it's not ready. The meal has to be prepared. And I'll bet most people actually understand that. 

But not with pharmacy. For some reason, people think a medication appears out of thin air once it's called in by the physician or prescriber.

It's not. We NEED time to fill it. If we're busy, we need even MORE TIME to fill the prescription. Calling and asking us if it's ready right after you spoke with the physician actually makes it take LONGER to fill the prescription.

So, don't call the pharmacy right away. Give us some time. Otherwise all you're going to hear to the question, "Is it ready?" is....

Monday, April 24, 2017

The Far Right

"Where is your Tylenol for babies?" she asked.

"It's behind you on aisle six, on the far right."

She heads over to aisle six and begins to look on the left side. 

"On the right... way at the end on the far right."

I go back to filling prescriptions. People are loving this texting thing now but seem to think it's instantaneous. Type "F" to FILL and hit <SEND> means it pops out on our end ready to pick up. And I have a whole batch this morning that were texted to Goofmart. They'll all be here soon, even though the system tells them it will text them WHEN it's ready to pick up.

I look up. The lady is here again, with this look:

"I looked everywhere. I can't find it."

I go out to aisle six. Sure enough, the Infant Tylenol is right where I said it would be. I hand her a box.

She points to the children's Tylenol on the shelf in the middle of aisle six.

"I thought it should be here," she says.

I can't resist. "That's not the far right."

"I should have listened to you," she says, and walking off.

Saturday, April 22, 2017

You've been DROOPED

My son changed his schedule around at high school this year. Apparently some wires were crossed and he was enrolled in a math class offered at another high school... which none of us knew about. He never attended the class because NONE OF US KNEW ABOUT IT.

Then we get this email:

Seeing how the Registrar can't spell "dropped," I'm beginning to understand how he was enrolled in a class none of us knew about in the first place.