Here's some tips and advice for the pharmacist and technicians:
SAFETY is your number one concern.
To ensure everyone's safety, do this:
1. Give the robber whatever they want!
2. Do NOT try to be a hero. Do NOT try to disarm the robber. Do NOT try to stop him/her.
3. Do NOT make quick motions that could startle the robber. Tell the robber what you are doing as you're doing it as to not cause any confusion. Example: "I am reaching over to get you a bag for your oxycodone."
4. Follow the directions of the robber until they leave.
5. Do NOT chase after the subject(s) committing the robbery. Instead, call 9-1-1. Tell them you were ROBBED (this is different than a burglary). If a weapon was displayed, tell the 9-1-1 operator what you saw immediately. This will speed the police's arrival.
The Authorities you work for may have their own set of "rules" regarding a robbery, such as YOU trying to remember a description of the robber or remembering what they touched (for fingerprints) or making sure you keep the note if a note is passed to you.
Your company likely will have a policy and procedure to follow AFTER the robbery. Follow that after dialing 9-1-1.
Here's some links to recent news articles on pharmacy robberies:
LINK 1
LINK 2
LINK 3
LINK 4
3 comments:
I'm surprised GoofMart hasn't specifically instructed you to give them great customer service, encourage them to continue shopping there for all their grocery needs, and thank them with a smile once they're done robbing you. Of course, given an earlier post, I wouldn't be surprised if GoofMart didn't try to blame getting robbed on you in the first place since, you know, in between all that pesky pill counting, checking to make sure drugs don't interact dangerously, and giving every vaccine under the sun, you're also supposed to get out and walk the aisles to help curb shrink when people are acting suspiciously.
All kidding aside - please stay safe. Great reminders within this post. No need to be a hero for your store. At the end of the day, it's more important to be alive and around for your family.
Nicely written, Crazy.
Nothing is worth getting killed.
Besides, where would we all be without you to entertain us?
We have a spatula that was stuck in the shredder and now it's sharp and will go into the neck of any mofo that tries to rob me.. That's not SOP but it will make me feel all warm and fuzzy!
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