Patient advocate hands me a script for "Vicodin 5/325." (I love prescribers). Then he hands me the patient's Medicaid card. We had just caught up from an early afternoon onslaught of script after script with people asking for flu shots too. "Exhausted" doesn't quite describe how we were feeling.
"How LONG is this going to take?" asks the advocate.
Now when I get tired, I get cranky. And it had already been a long day. But I composed myself and tried to be as insulting as possible without giving the advocate a reason to complain to management. I said, "3.5 minutes."
Mind you, he's getting the med FREE, and I just told him I would have it ready in less than four minutes. He replied, in all seriousness, "Can't you do it any faster? My wife is out in the car with a broken foot."