Our local management nearly killed themselves getting ready for this event. Floors were scrubbed, glass was polished, the meat department was chock full of bright red fresh meat, the bakery was blasting the scent of freshly baked bread, and the deli was stocked high with chicken... so much chicken... it was piled higher than I've ever seen it before.
Our pharmacy was not exempt from the preparation. We had our state director and regional manager here for three days moving things around in the pharmacy and messing with our pathetic display of OTC items. They paid for extra tech hours to come in and help with the preparation.
I was there for the morning of the walk-through. The managers spent maybe a total of ten minutes in front of the pharmacy while the director spouted off about how THIS is what a Goofmart Pharmacy looks like in our humble state. Look how great we look! We're one big happy fleet!
Everyone wants to look good for upper management. I get that. But this was not only over kill, it completely gives the wrong impression to upper management about what Goofmart is really like.
You see, as the managers moved from department to department, they were met with a view of what it really isn't. The deli doesn't have that much chicken every day. It NEVER has that much chicken. The deli manager told me the next day they ended up throwing out 2/3rds of it. A complete waste of money, profit, and food that could have fed some hungry people... all to impress a few managers.
Then the managers go back to the ivory corporate towers and report all is well in Snootyville... for there's chicken piled high, the pharmacy is clean and polished, every OTC item is exactly where it should be... and by gosh, no one EVER has to wait to pay for something. That morning there were FOUR registers open for purchases (not the normally ONE register line with people waiting).
I find that as I'm getting older that I never would have made it in the corporate world as a self-righteous, self-important corporate brown noser. These people are so completely removed from actual reality that there isn't any wonder why we get directives that ask us to do more and more and more with fewer and fewer tech hours. Why not?! They visit the stores and are presented with a perfect pharmacy, not the actual reality where things are a mess because we simply can't keep up with everything because of the lack of help.
Who is to blame for this? In pharmacy it's people like my regional manager and director. They refuse to stand up to upper management and tell them how it really is. They refuse to show them the nightmare that's been created over the years. Instead they just want their managers to think everything's fine, we're all happy here. There's no problems! There's no need for normal tech help! We're good!
I wish... I really wish that someone would be more interested in patient safety instead of the attractiveness of the pharmacy. There isn't ONE thing that they changed around in my pharmacy that made ANY difference in terms of patient safety. NOT ONE THING. It was ONLY to look polished for the managers during the walk-through. Talk about misguided and inappropriate priorities... oh my, we've got them here by the truckload.
I'm doing my best, people. I'm doing my best to keep patient safety as the priority, despite corporate insanity.
I'm doing my best.