I was off for a week. You'd think that by being out of the pharmacy that long I'd be good for a couple of weeks before losing my mind again.
Three hours into my shift a lady comes up to the window.
"My name is Darla Dweeb and I'm here for my prescription. My doctor said it would be ready when I got here."
I look deeply into her eyes, trying to ascertain if there is any sense of intelligence within her. My pulse quickens as the rage within me builds.
"How would the doctor know that?" I ask her.
I detect a slight bit of understanding within her. A glimmer of intellect putting it all together formulates within her gray matter... the realization that no, the doctor couldn't possibly know that.
Flynn the tech, sensing my intense displeasure, steps up to tell the lady that we did get an e-Script for her medication moments ago but that we would need time to fill it... 15-20 minutes.
Flynn goes back to the computer to work on her script. I pull up the information on another computer and immediately dial the doctor's office.
"Vandaley Family Practice... how may I direct your call?"
For some odd, unknown reason, I am able to get the doctor's assistant on the line within a minute.
I explain what has happened to the assistant, then I ask her, "How is it that Dr. Vandaley is able to know our workflow here at the pharmacy? Do you have cameras installed? I'm really curious to know why you're telling patients that their prescription will be ready when they get here?"
Silence... then finally a response, "Uhhhhh..."
I continue, "I would appreciate it if you would STOP telling patients that their medication will be ready when they get here. You do not know our workflow. It's discourteous to us and unprofessional."
"I will pass that on to Dr. Vandelay," she responds.
If I have to call EVERY doctor in the entire UNITED STATES to get this message across, I will.
STOP DOING THIS!