A lady drops off a new prescription. We haven't filled anything for her for eight years. She's been going to the Flea Circus Drugs across the street (which has a minimum wait time of one hour).
Today she's interested in getting a prescription at our location, not for a chance to mingle with the incredibly handsome Crazy RxMan... no, she's here for the $25 gift card for a new prescription.
I type it all in, adjudicate, and tell her that her co-pay is zero. Oddly, she asks me what the co-pay will be for cash. I tell her again, on her insurance there is no charge to her, and again she wants to know the cash price. I tell her $12.39 or something. I don't remember. She asks, "Isn't it $4? The nurse said it would be $4."
I tell her, one more time, that it is ZERO on her insurance and that we don't do $4 prescriptions anymore.
"How long will it be?" she asks.
"Twenty minutes," I tell her. The tech is about to leave for the day and people are pooling out there in the periphery.
"TWENTY MINUTES?" she asks, startled?
"Or 30 minutes. You decide," I respond, straight-faced.
She looks at me for at least 30 seconds, trying to figure out what I've said.
"Ok, I'll be back in 20 minutes."