When I first started at my current Goofmart Pharmacy location, it took awhile to get to know the names of most of the patients. There's a few people that no matter how hard I try, I just can't remember their name, ever. Other people I had down right away. It's probably because I'm crazy. I don't know.
But there's one lady that started harassing me about a month after my arrival. When I had to ask her name, she would belt out, "DON'T YOU KNOW MY NAME BY NOW?!" So then the next time she came in I remembered that she made me feel stupid, so I became stupid and couldn't remember her name again. So then she shamed me in front of all the technicians and other patients when she said, "I CAN'T BELIEVE YOU CAN'T REMEMBER MY NAME!"
That started some issue in my brain and now all I can remember is that her last name starts with W. So when I see her I just go to the letter W and look for her name. It's better than getting shamed again. It seems to work. But that's not Mrs. W's only issue. At one time we went through the automatic refill blues, ranging from "WHY DON'T YOU HAVE MY BLOOD PRESSURE PILLS FILLED?! I THOUGHT THEY WERE ON AUTOMATIC REFILL!" to "WHY DID YOU FILL MY BLOOD PRESSURE PILLS?! I'M SWIMMING IN THEM AT HOME!!"
The recent issue with Mrs. W is her husband's medications. She's not happy that she has to come by the pharmacy twice per month to get his medication. "WHY DO I HAVE TO COME DOWN HERE TWICE? WHY CAN'T I GET THESE MEDICATIONS AT THE SAME TIME?"
It took me a couple of months working with the automatic refill dates, realizing that there would be some surplus in supply at her home, but I was able to get the three medications filled on the same date. So when Mrs. W came in to the pharmacy the other day, I went to the letter W, found her husband's medications, explained that one would have a surplus because she picked it up not long ago, but that NOW she can pick them up all on the same date! Voila! I am the Master of the Pharmacists. Crown me with your appreciation!
"WHY IS IT $80 TODAY?! I'VE NEVER PAID $80 BEFORE! WHY ARE YOU OVERCHARGING ME?!"
I almost had that cone of shame off, but no, Mrs. W didn't realize that she had been paying for each medication separately and now since she was GETTING them all on the same day, she would be PAYING for all of them on the same day.
What's your "take home" pearl for today?
NO MATTER WHAT YOU DO, PEOPLE ARE NEVER HAPPY!
This post is a rerun from HERE.