So this lady calls first thing in the morning and starts talking to me like I know her issue and dilemma exactly.
Something about did we order the Budesonide because her husband really needs it and has to have it. It always makes me wonder about the people that call first thing in the morning about a medication they don't really need. Does that happen? Of course you really need it. Why are we discussing that?
I tell her that I was off yesterday afternoon and have no idea what she's talking about but I'll look it up. I go to our outstanding orders. Nothing. I come back to the phone and she's still talking like I never left.
I ask for the name and birthdate of her husband. She gets agitated and gives it to me. I look up her husband. He has a profile but no drugs listed on his profile.
I tell her the bad news. Now she's extremely agitated and wants to know when the nice lady she talked to yesterday will be there. I said she was just a floater tech and wouldn't be back.
I promise her I will find out what's going on and call her. She hangs up then calls back immediately... like 30 seconds was enough time for me to figure it all out. She tells me again how her husband is desperate to get the medicine (thanks for the review on that) and how she desperately needs to talk to the nice lady pharmacist that helped her yesterday.
Then the lightbulb clicked on for me. I said we don't have a female pharmacist at this location.
"Isn't this Flea Circus Drugs?"
"No, this is Goofmart. That's why I answered the phone GOOFMART PHARMACY... twice."