Tuesday, May 27, 2014
I need YOUR help
Above is a graphical representation I drew of the OTC section in front of the pharmacy. The letters a, b, and c represent the aisles of the OTC section. BUT there are actually no aisle markers above the aisles. The rest of the store have aisle markers, but these three do not.
Is this an oversight by The Authorities? Perhaps, since there's one more aisle than whole numbers between 5 and 8. Personally I think they are purposely unmarked to force the pharmacist or technician to have to exit the pharmacy and show people where stuff is located.
That doesn't stop us, however, from trying to tell people where to go to get their item, especially if we're busy helping someone else. Over the course of time since this remodel we've encountered something odd about this particular set up without numbers. Let me give you a couple of scenarios.
Scenario 1: What I've designated as c has the pain medications, first aid, and eyeball juices. Suppose someone comes up to the counter and asks, "Where's your Banesin, sonny?" referring to an old name for Tylenol. So how do I answer? "It's on aisle 6 on the right. Aisle 6 is NOT marked, but it is THIS SIDE of 5." And what happens EVERY SINGLE TIME? They go to 5 and start walking down 5, to which I have to call out to them and tell them to come back or just run out there and stop them.
Scenario 2: Someone asks for one of our bowel remedies like Dungsoft. These are on our aisle I've designated as b. Remember, this OTC set up is DIRECTLY in front of the pharmacy, so how do I answer? I say, "It's right here in this CENTER aisle and point to aisle b. And what happens EVERY SINGLE TIME? They go to a or c but not b.
One of the techs takes a different approach. She'll say something like, "Do you see the lip balms on the end of that end cap?" (while pointing to where she's talking about). People will say "Yes," then she'll say, it's down that aisle and to your left. And what happens EVERY SINGLE TIME? They still end up going to the wrong place.
Obviously the easiest thing to fix this problem would be clearly marked lanes, maybe with the a, b, c lettering I've mentioned, or SOMETHING (anything) to help us out. Until then, WHAT on Earth can we do? It's so annoying and aggravating I can't even begin to tell you. What am I missing here?