Susan Buffoon is a regular of ours, although I've never met her. Her husband always picks up her medications for her. She never types her Rx number into the automated system, rather she presses ZERO repeatedly until someone answers the phone. I know it is her because when I pick up the phone I can hear her still pressing ZERO over and over.
That little detail tells you about the patience of Susan Buffoon. When you do answer the phone, she immediately starts spitting out whatever Rx number she wants filled. You would think after hearing us ask her to repeat it every time that she would wait until we're ready to take the information.
No. That would make too much sense.
Today Susan Buffoon wants to know the status on the three eye drop medications that were called in for her. This is news to me so I go to the computer and look up her profile. Yep, sure enough, there are three eye drop medications filled, but they're at another Goofmart location not far from us. I tell her this information, then she gets snippy with me.
"I know that. I asked YOU last week to transfer them so I could pick them up at your location!"
I swear to you on a stack of bibles I never had any such conversation with her on this. Instead of arguing with her, I decide to avoid conflict.
"I will transfer them, but we'll have to order them. I can have them for you tomorrow," I tell her, politely, I might add.
"Forget about it! I'll just pick them up from the other store!"
<CLICK> She hung up on me.
A few days later the phone rings. I pick it up and hear ZERO being pressed repeatedly. Oh boy.
"Did YOU get those eye drops ready for me?
I'm startled, but I keep calm. I tell her that she told me she was going to pick them up at the other store just before she hung up on me. Then I ask her where she actually wants to pick up the eye medications.
"I'll pick them up at the other store."
<CLICK> She hung up on me again.
A few days later I come on shift in the middle of the day. I'm looking at the daily filled prescription list when I notice that there are three eye medications on order for the next day.
You guessed it. While I was gone, Susan Buffoon decided once again to transfer them to us and get them at our location.
Incidentally, the other Goofmart Pharmacy is three miles east of us.