We have a new regional pharmacy manager (RPM). I'll call him Bug. Bug came by for a visit to introduce himself and tell us that he's not like the other Authorities and how he is a low key manager.
Then Bug told us how important it is to get the numbers up. So much for low key.
Bug told us how important it is to talk to people in the grocery and get their business in the pharmacy. He's telling us all this as we're trying to keep up with the workload that particular day. At no time did Bug, a pharmacist himself, attempt to help us with filling prescriptions.
So Flynn and I get caught up a little in the pharmacy. I take the break in the chaos to tell Bug that it is like this all the time and that we're pretty much maxed out as it is. To get more business we need time to promote the business. To do that we need more help. To keep up with additional prescriptions to fill, we will need more help. That seemed like a fairly straight forward, logical request.
Bug could have replied a number of ways. He could have said that he'll pass on our request, or he could have explained that upper management would not approve more technician hours without an increase in sales. Just about anything would have been better than his condescending response:
"I wish I had a magic wand in my back pocket that I could just pull out and make that happen."
Yes, he seriously said that.
So the next time Bug comes around to tell us how important it is to get the numbers up, I'm going to say the exact same thing.