You don't need more tech help. Why would you need more tech help? You haven't killed any patients despite the increase in script count, therefore you must be handling everything fine.
That's the attitude we get when we ask for more tech hours. And when we directly ask for more help, we're told:
"Labor continues to be a problem for us at Goofmart Pharmacy. I'm sure you're very frustrated," as said by our new regional manager.
"But if you can get sales up, then you'll get more tech hours. Pushing those vaccines will get the sales up. Make sure you ask every patient."
That's one of management's tricks. They turn it around and put the blame on you. It's all your fault you don't have more tech help.
But it is a lie. Our sales and script count have steadily increased for the past five years. Our tech hours have remained the same the entire time. We're already stretched past the breaking point. A serious error is imminent.
Maybe that's why there's a bunch of positions available at Goofmart pharmacies in our entire division? Maybe pharmacists are tired of being pushed too far?
I know I am.
So I don't ask every patient if they want the latest greatest vaccine we're pushing. I simply don't have the time to stop the workflow process if they would say yes. And when a patient does ask about a vaccine, I do everything I can to schedule them during a slow time. If upper management knew that they would blow a gasket. But that's reality. I can't stop the workflow.
"It's not any different than filling a prescription," they tell us.
Oh, yes it is. By saying that you're demonstrating that you have no idea what really goes on in a busy pharmacy. We don't draw syringes and glove up for each prescription we fill. Telling us it's the same is ridiculous. Who are you trying to kid, imbecile?
So let's see how much more I can take. I've just about had it with this company hell bent on rolling the dice on patient safety. All the "action plans" and "opportunities" in the world won't change the fact that we need more tech help.
I'm a good pharmacist, but I'm not perfect. At some point the lack of adequate help will have detrimental effects. If you're in the same position where you work, you need to admit that to yourself too.
It's time we stand up to management and say enough is enough.