I don't know why your insurance won't cover your
medication. I'm not a Jedi. All I do is electronically submit the prescription
to your insurance. It either gives me a reject of "not covered" or the co-pay. It does not give me anything else but that. This is a question for your
insurance. Call them.
I don't know why your co-pay is higher this time. I'm not a Jedi. I don't have a crystal ball. All I do is electronically submit
the prescription to your insurance. It just tells me what to charge you for a
co-pay. It doesn't tell me why it is more. This is a question for your
insurance. Call them.
I don't know why your doctor hasn't called back on
your refill. I'm not a Jedi. I don't have a crystal ball. I have no magic
skills. All I do is fax over the refill request and wait to hear from them. Most doctors don't even look at the faxes until the next day, so calling me an
hour later is a waste of my time (and yours). If you can't wait any longer,
call your doctor. And by the way, at any time we have 20-30 faxes out to
various doctors for various patients for various refill requests. We're not
personally watching over yours and standing by the fax machine
waiting.
But I do know why your prescription isn't ready for
pick up yet. You dropped it off less than FIVE MINUTES ago. I'm not a Jedi. I
don't have a crystal ball. I have no magic skills. I'm NOT the Wizard of Oz. It takes TIME to fill a prescription. We're NOT McDonalds. Relax and calm
down. Go have a Starbucks. We'll have your Rx ready shortly.
3 comments:
Haven't they named this syndrome yet? You are an accessible person someone can talk to. It matters not that you don't have any of the answers. If the patient calls his doctor, the nurse will take a message and maybe she will know when the doc will read your fax, but probably not, and that will just frustrate him more. Calling his insurance co just means answering machine hell, hours on hold, and no satisfaction if he does get anyone.
I see this syndrome all the time at my work (registration desk for conferences). Technically, all I know about are registration procedures, but that doesn't stop attendees from asking me things about the show I have no more knowledge of than any other outsider. "Where is the executive lunch being held?" "Where do we get the bus for the golf outing?" "Who do I complain to about the room used for this morning's XYZ seminar?"
I tell the temps who are hired to work registration to make it their business to find out EVERYTHING they can about where things are, who is in charge, and even how to do such things as arrange for transportation, outside needs ("Where's a good seafood restaurant?"), etc., because we are going to be asked because we are visible and available, even if it's not our job.
Hildy, sorry you can't compare your job to the pharmacist. I would expect someone working at a conference center to be able to give info about the city. I would not expect a Pharmacy to know any details about my medical insurance. That's my job as the consumer and owner of the policy
.
I want to know whom (yes, name and phone number) decided that the pharmacy is responsible for obtaining prescriptions for patients. Last time I checked...Physicians, etc. prescribe medication. Pharmacists dispense medication. Pretty simple! Honestly, some days, I feel like if one more person TELL me that I HAVE to call their doctor for a (early, of course) refill on their "Lortabs" I may just lose it.
Jedi or not, this situation just pisses me off bigtime. Doctors make a decent amount from an office visit. Pharmacies get shit for reimbursement. And we have to deal with the dumbasses that call 7 times a day to ask if their rx is ready. We say no, and they still show up 5 minutes later insisting their doctor called it in.
My Jedi sword would be worn out on day one.
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