We have a patient who works as a nurse practitioner in a cardiologist's office. She gets all her prescriptions for her and her family from my location. Lucky me.
Today she's in with a prescription for her daughter for Tamiflu. I fill the prescription and scan the amount into the register. $150 co-pay.
"Oh wait, I have a coupon for that."
She hands me the coupon. It requires activation. I ask her if she activated it.
"No. You can do that for me," she replies.
"Uh, no, you need to do that," I respond.
Angrily, she stands there at the counter and uses her smart phone to activate the coupon. It took several minutes and of course people were starting to back up. She finishes. I put it in the computer and it saved her a whopping $10 off the $150 co-pay.
I ask her why her and the family didn't get a flu shot this year.
As she's running her card for $140 she says, "We don't get flu shots. YOU KNOW there are 1,000 different strains out there and the flu shot only covers one strain."
I open my mouth to respond, think better of it, and instead hand her the receipt.
"Thanks for shopping at Goofmart," I say.
Choose your battles wisely, my friends.