This has happened so many times I've decided it has to be me because I'm just not getting it:
A patient calls...
"Hello, Goofmart Pharmacy."
"This is Barbara Askemtwice. Is my Lipitor ready for pick up? You had to call the doctor for a refill."
I fiddle diddle on the computer.
"Yes, it was refilled yesterday with two additional refills. It's on the shelf now, ready for pick up."
"So they authorized a refill?"
<sigh> "Yes, with two additional refills."
"And it's been refilled?"
Bigger <sigh> "Yes."
"So it's ready for pick up?"
Eyes roll. "Yes."
"So I can come get it now?"
Holding gun to my head. "Yes."
What's the deal? This has happened so many times I can't keep track. What is it about the words "It's on the shelf now, ready for pick up" that is so confusing? Seriously. Are these people impaired in some way? So bored that they want to turn a 30 second conversation into a five minute one? What is it about my delivery? What? What? What?