Dude presents with an Rx for an Epi-Pen. He already knows it's going to be expensive on his insurance. Me, being the nice guy that I am... I tell him that there is a current offer ONLINE from Epi-Pen to take some money off the co-pay.
I tell him, "Dude, you have to go ONLINE at HOME to sign up and get the info we need to split bill it. But don't just Google 'Epi-Pen discount' or you'll get some bogus discount thing that will just waste all our time." (I've been down that road too many times with people).
What does Dude do? He stands there at the drop off window on his smart phone trying to find the website. While he's looking, the tech and I fill his other two prescriptions. At least 15 minutes pass with him actively engaged on the cell phone trying to find the website. I love smart phones just as much as the next guy, but there's some things that are easier and faster on a regular computer. The tech brings up his medications to check out. We're going with what I told him-- GO HOME and find the coupon info at HOME and leave us ALONE. But no, Dude is going to stand there at the pick up window and clog our flow.
I pull up the computer. I type in "Epi-Pen discount Mylan" and there it is. www.epipen.com. First choice. Easy peasy. What's the problem? I tell Dude, "Ok, here it is. You need to go to www.epipen.com. There is a sign up form there you can fill out AT HOME and then come back LATER so we can process the info you get there."
What does Dude do? He slightly moves to the side to allow other patrons to get their medications. The next lady looks perturbed so the tech asks Dude to move out of the pick up area entirely. He reluctantly does so.
Dude continues on his cell phone for another 15 minutes and finally says, "I have the info." He then hands his bacteria-laden phone to the tech to put in the info. Despite all our efforts to get this Dude to go away and come back later, that was just out of the question.
What is the gem of wisdom for today? It's a two-fer!
1. Don't offer to help people!
2. These miserable manufacturer coupons are a REAL pain in the ass!