A recent email from the corporate office:
Our scheduling department is getting overwhelmed with requests to cover regular staffing need shifts. Covering regular technician needs is not a responsibility of our scheduling department. The priorities of our scheduling department, in order:
1. Scheduling vacation needs for pharmacists
2. Covering sick call/emergency coverage for pharmacists
3. Covering technician approved vacations and FMLA
The email goes on to explain that it is your pharmacy's department job to staff the hours allotted for your prescription volume needs. If you need someone, YOU (the pharmacy) need to find someone by contacting the store manager for cross-trained employees, other Goofmart pharmacies, or interns in the area. Contacting the "scheduling" department is your last option with no guarantees.
Ironically, the last line of the email reads:
The most important thing is that we have enough staff to meet the needs of our patients/customers.
So let me get this straight...
"Scheduling" doesn't handle scheduling, at least not when it is the busy flu season. In that case, it's up the the busy pharmacy with extra flu shot volume to find someone to work if a technician doesn't show up.
So when I don't have a technician show up (like last week when I was buried with new prescriptions and had a long line of people waiting for flu shots) I'm supposed to take the time to call around to other stores to try to find someone myself, OR I'm supposed to call the front end store manager to ask for a cross-trained employee (which we don't have ~ and quite frankly, I've never heard of any Goofmart Grocery which has a cross-trained employee).
Why? Because our "scheduling" department doesn't handle "scheduling."
Shouldn't the flu season increase in volume be part of the "regular staffing" needs? After several years of giving flu shots, shouldn't the company have a clue that we need more technicians this time of the year? Isn't that a regular staffing need?
What it really amounts to is that all the pharmacies are seriously understaffed and Goofmart looks at a situation like this as a revenue windfall on the backs of the pharmacists having to go it alone in the pharmacy. Patient safety be damned, man! We're talking money, you fool!
What a complete load of crap from a company run by imbeciles! Shame on you, Goofmart Pharmacy. Shame on you.