Monday, 5pm. Mrs. Silver calls and tells me she needs me to answer a few questions about what Medicare plan she wants to get in 2017. I tell her that I am really no help in that area. I tell her that my training is in pharmacy, not billing. She tells me that since I work in pharmacy I should know all about it. Besides, she's been such a "good customer" all these years that we owe it to her.
I tell her that if she wants to call back and talk to Mickey about it that maybe he can help her. I tell her that he's on Tuesday but not to call until after 7pm because he'll be busy all day and after 7pm it slows down.
Thursday, 11am. I'm busy. Mrs. Silver calls and tells me she wants to ask me questions about what Medicare plan she should get. I tell her again that I'm really not someone to talk to about that. She says she knows I told her to talk to Mickey but she thought if she could just find out what our cash price is for various medications that could help her. She further wants to know if we have a discount like Good Rx. I tell her we have an in-house discount plan that is better than Good Rx in most cases.
And of course now she wants to know what her medications will cost on the discount. I tell her that without active prescriptions I can't tell her the price of the medications after the discount but I offer to give her the 800 number to the discount plan where she can call and find out exactly what they will cost at Goofmart. She declines to take the number.
Thursday, 6pm. It is not 7pm. It's still quite busy. And I'm not Mickey. Here comes Mrs. Silver with a friend who is introduced as having worked as a drug rep. Hearing this I immediately explain that since she's a former drug rep that her of all people should know that I don't have access to various Medicare plans and the specifics of each plan. "Oh no," she says. "YOU of all people should know." Was I not clear on the phone? I think to myself. But I was. I was crystal clear.
I tell them once again that I'm NOT the person to talk to about this. Mrs. Silver produces a prescription and if I could just tell her what the price of it would be on our discount card that would be enough for her. So I run the prescription on our in-house discount card and show her the amount. Then they want to argue with me that they can use the discount card on top of any Medicare plan. I tell them no, it doesn't work that way.
They leave, but I think I haven't heard the last of Mrs. Silver. But perhaps I'll get lucky and die before that.