It's that time of year again... changes with insurance.
When we get a new patient, we add them in to the computer. We ask for their insurance, and they fork over a card. Or if it is a regular patient, we ask to see the new card. "Nope," we hear, "Same as last year."
But if the insurance is expired, why can't they say, "my insurance is expired," "I'm in-between insurance," or "this is a cash pay"? Why the pretension that the old information will somehow magically work?
Why do patients feel the need to go ahead and let us spend the time typing it in then let us try to bill it? It costs us money every time we send off an adjudication whether it is a paid claim or not. And it wastes time we could be filling their script or helping other people.
What's worse, a significant number of people will insist that they have coverage even when it comes back as expired or invalid ID or whatever. So we get on the phone, spend countless minutes yelling "PHARMACIST" or "REPRESENTATIVE" to try and get to talk to a live person ONLY to find out that the computer is correct, THEY DON'T HAVE CURRENT COVERAGE.
Why do they do this? Please, explain it to me.