One time a couple of years ago I was filling a prescription. You can hear me drag the little pills across the plastic tray. I'm concentrating because this is hard work. A man walks up to the pharmacy, stares at me directly through the glass... he can see I'm counting, but you remember, this is Snootyville and he's more important than the sick child waiting for her medication.
Mr. Can'tWait: "Hey buddy, where's the Benedryl?"
Me: "Hello. Would you like me to show you? It's right in front of you."
(Our corporation has some how muddled the idea of "customer service" and says that good customer service is NOT directly answering the customer's question. Instead, you must have a proper greeting and offer to take them to item).
Mr. Can'tWait turns around 180 degrees, then looks in all directions. He's in the aisle and there is nothing there in front of him.
Me: "No, turn around, it is right in front of the pharmacy."
Mr. Can'tWait (and I'm being serious here) does a 360 degree turn. You forgot to say Simon-Say. I rush to the door because this guy is obviously voted for the wrong guy in the last election or has been drinking. He's still staring at the empty aisle when I get to him and turn him around to show him the Benedryl.
I still laugh about that one.