When we get a new patient, we add them in to the computer. We ask for their insurance, and they fork over their card.
But if the insurance is expired, why do they feel the need to give us the card? Why can't they say, "my insurance is expired," "I'm in-between insurance," or "this is a cash pay"?
Why do patients feel the need to go ahead and let us spend the time typing it in then let us try to bill it? It costs us money every time we send off an adjudication whether it is a paid claim or not. And it wastes time we could be filling their script or helping other people.
What's worse, a significant number of people will insist that they have coverage even when it comes back as expired or invalid ID or whatever. So we get on the phone, spend countless minutes yelling "PHARMACIST" or "REPRESENTATIVE" to try and get to talk to a live person ONLY to find out that the computer is correct, THEY DON'T HAVE CURRENT COVERAGE.
Why do they do this? Please, explain it to me.