He handed me his bottle of Crestor. He wanted his money back.
Last night, however, he was ok with the $50 co-pay for a bottle of 90 tablets. I said are you sure? Yes, he was sure. He paid. I labeled the bottle of Crestor that comes directly from the manufacturer.
Today, he's changed his mind. He wants his money back. I tell him no, once it leaves the pharmacy, it can't come back.
He's mad. He informs me the bottle is "sealed." It was. But I'm not giving him his money back. Can you imagine the chaos that would ensue if people could just bring back their medication any time they want? Can you imagine the possibility for patient harm? Sorry, I'm just not going to participate in that, and if you don't like it, go to a competitor.