It happens a lot. People don't have refills, or an Rx is unclear, and here at the pharmacy we're not able to get a hold of the doctor right away. The patient, with his/her cell phone, dials a secret number which puts them right through to the doctor, explains what is going on, THEN tries to hand the cell phone over to me so I can speak to the doctor directly.
I have been stupid enough to take the phone in the past, but NO MORE. I stand my ground now. I do NOT want your germs. I do not know where you've had that cell phone, whether it be in your bra, your pants, or whether you wash your hands after going to the bathroom and then make a cell phone call. I'm NOT going to talk on YOUR phone anymore. I don't care if you're insulted or whether or not the company thinks this is bad customer service.
Now I hold up my hand in a STOP gesture and tell them, "Have the doctor call me at the pharmacy." This is especially troublesome because these types of people used their cell phone in the first place because they're IN A HURRY and this damn pharmacist is holding them up. It never ends up nicely, but guess what, I DON'T CARE.