"I'm here for my Trazodone refill."
I look in will-call. It's not there. I look on the computer. It's out of refills.
"I'm sorry, we last filled that for you about thirty days ago. It's out of refills. Would you like me to fax..."
<abruptly cut off> "NO, I'M NOT out of refills. My bottle says I have one refill left!"
"I think you might have been looking at an old bottle. Let me look on the compu..."
<abruptly cut off> "My bottle says I have one refill remaining!"
"I see on the computer that the original prescription was written on 11/2/12 and had three refills. We filled the original quantity on 11/2 and then we will filled the first refill on..."
<abruptly cut off> "I'LL BRING DOWN THE BOTTLE AND SHOW YOU! I CAN'T BE WITHOUT MY TRAZODONE!"
<Patient storms off in a huff>
An hour later the computer sends off an automated fax to the doctor, indicating that she went home, found that the bottle said ZERO refills, and she put the number in our automated system to call the doctor.
I wonder how much time she spent trying to figure out how I magically changed that ONE REFILL LEFT to a zero all the way down at the pharmacy.