Thursday, December 27, 2018

If You Just Left the Physician's Office...

Every day I get a patient that comes to the pharmacy where I hear this:

"Hello. I just left the doctor's office a few minutes ago. He sent over a new prescription for me."

So what's wrong here?

* You JUST left the office? So you think your medication magically appears here ready to pick up?


* You really don't think that because you realize that it takes time to fill the prescription... 


If that's the case, WHY are you pulling me away from the filling process to ask about it? Seriously... if you're in a hurry, you just ADDED time to the process!

I am so completely troubled by this scenario. It happens every day in retail pharmacy and it literally makes no sense whatsoever. None. Not a shred. Even the smallest bit of logic would suggest that coming to the pharmacy right after you left the doctor's office is ridiculous. 

Even when you go through the drive thru at McDonald's and place your order, it still takes time for them to make your Happy Meal. It doesn't take long, but if you go to the pick up window and pester them about it YOU ARE ADDING TIME to the process.

I'm just floored. I just don't get it. Please, someone, shoot me. I'm ready to leave the planet.

1 comment:

Anonymous said...

Here's my thought. My pharmacist doesn't call out the names of ready prescriptions unless he knows you are there waiting. I have no idea when I leave the doctors if it will be 10 minutes or 45 minutes. If I'm sick or injured, I want to get the medicine before I go home. I don't mind waiting at the pharmacy but I also don't want to sit around waiting when my medicine is ready and the pharmacist doesn't even know I'm there. So instead, I show up, give my name, tell him my doc sent a prescription and ask how long he thinks the wait will be. Sometimes he says its already ready. Sometimes he says it will be 20 minutes. Also, he prioritizes the prescriptions of those that are there waiting so I need to tell him I am there.