Tuesday, January 31, 2017

Choose Wisely, Patient

It was a crazy busy Monday.

At one point a new pharmacy patron appears at the window and asks if his prescription is ready... at least three minutes before it actually printed out on the fax machine.

When he first came in I told him we didn't have anything yet. His response, "I know. I was just checking."

Ok, odd response.

So three minutes later after I get the fax I put in his information, including the insurance he provided me.

"Coverage Expired. Ask Patient for New Card."

I tell him.

"This IS my new card," he YELLS at me.

"I believe you!" I yell back. "But THEY don't. You can either call the insurance and get it straightened out OR it's only $10 on our discount card."

He chose to go with the $10.