We filled a new prescription for Xanax way back in March. It was dated 3/8 and we filled it the same day. It had one refill. It was the only prescription we've ever filled for this lady.
On 9/2 the lady requested the remaining refill. When it wasn't picked up, she received two automated phone calls... one at day two, the next at day seven, reminding her to pick up her medication.
According to her, when she received the phone call, she called the pharmacy and talked to someone and said she would be in the next day (her words) to get the medication and to keep it on the shelf. Whoever talked to her (it wasn't me) told her that would be fine.
On 9/23 (21 days later) she comes into the pharmacy just before closing time. I look in will-call (it's not there) and look on the computer and figure out it has been put back to stock (of course). When I try to reprocess it again, it is now expired because it is now more than six months later.When I try to explain this to the lady, she goes nuts.
"I talked to SOMEONE who told me YOU would keep it on the shelf! Are you ALL LIARS here?"
I try to explain the situation, again... policies, procedures, laws. She doesn't want to hear any of it.
I tell her about ten times that I'm really sorry about what has happened. She says she doesn't want to hear any apologies.
"What would you like me to do for you?" I ask.
"I want to talk to the pharmacy manager..." she looks at my name tag, "CRAZY RXMAN... I want to talk to YOUR pharmacy manager." She's implying that she's going to complain about ME.
"He'll be here tomorrow." I hand him one of Mickey's business cards.
I'm constantly amazed at the number of people who refuse to take responsibility for their own actions... people who fail to complete their side of the transaction (she told someone "I'll get it tomorrow") yet expect everything to run smoothly when they get to the pharmacy.
I'm constantly amazed at the number of people that get mad when we follow policy, procedure, and the LAW even when it interferes with them getting what they want. Apparently they're above the law all the time and we're just supposed to give in with whatever they want whenever they want.
I'm constantly amazed at the number of people who threaten to complain to management thinking this is going to get them what they want whenever they want.
I'm constantly amazed.
You too can fool your friends into thinking you have a hot girlfriend! Here's step by step instructions on how to create the illusion that you have a smoking hot babe taking good care of you!
And why not? After all, who really has time for a REAL girlfriend? Besides, they cost money and time and they want you to listen to all their problems and then they want you to take the garbage out!
LINK
People often have their blood pressure taken at their doctor’s office. However, because doctor visits can invoke stress, these readings aren’t always accurate. Instead, monitoring your pressure on your own time may be a better option. The iBP app can help.
While an iBP app can’t actually measure your blood pressure (only a blood pressure cuff can do that), this app offers a concise and simple way to track your numbers and share them with your healthcare professionals. Some of the benefits to the iBP app include ease of use; color coding of your numbers to help alert you when they are abnormal; a notes section that allows you to record any special circumstances under which the blood pressure was taken; data graphed in linear, bar or table formats; data records for up to a year; customizable options; synchronization with other devices and multiple accounts.
ORIGINAL LINK
Hey Pharmacists!
Please join pharmacists around the world for a day of celebrating their contributions to health care and our communities. Every day, pharmacists quietly and efficiently help patients in many ways and in many diverse practice settings. For one day, the world will hear about it on Twitter.
On Thursday, October 3, pharmacists will tweet about the real things they are doing or did that day to help patients, other health professionals, and their communities. While every pharmacist faces challenges in the course of his or her practice, this is a day to highlight through social media the positive impact that pharmacists have on their patients and bring attention to the good work they do to help patients live healthier lives.
Did you help a patient save money on their expensive prescription medication?
Did you catch a wrong dosage on a doctor's prescription, avoiding a potentially dangerous drug interaction or reaction?
Did you resolve an insurance issue for a patient?
Share your experiences with others around the world by tweeting them on Thursday, October 3.
WHAT IS A TWEET-A-THON?
A Tweet-a-Thon is an online event on Twitter where participants focus their tweet content for a specific time period on a particular issue.
On Thursday, October 3, 2013, join thousands of pharmacists across the country and around the world in tweeting about the real things you are doing or have done that day to help patients, other health care professionals, and your community.
Click this LINK to see what's being posted right now!
HOW TO PARTICIPATE:
On Thursday, October 3, send one or more tweets from your Twitter account describing an action you took that day to help a patient, a health care professional, your industry, or your community.
Be sure to include in your tweet the hashtag used specifically for this event: #Pharmacist.
Tweet Examples (remember to keep your tweets under 140 characters):
I just saved a patient $78 by switching to a generic version #Pharmacist
I taught a mother an easy way to give liquid antibiotics to her daughter. #Pharmacist
I delivered an emergency medication to my patient in the nursing home at 10 pm last night. #Pharmacist
I answered a dr's question about the best treatment option for allergies. #Pharmacist
I spent 20 min. on the phone w/an insurance company to help my patient save money on his prescription. #Pharmacist
Original LINK
In my never-ending quest to get more people to read my blog, I have expanded the Crazy RxMan web presence to FACEBOOK and TUMBLR.
Currently on Facebook I'm revisiting blog posts from the early days. If you're new to the Crazy RxMan blog (or just like reading some of the funny stuff I've had to say), you can read the early work on Facebook.
Here's the link to the Facebook page: FACEBOOK
If you're a Facebooker, please LIKE the page.
On a daily basis I also am posting my favorite funny pictures and memes on Tumblr. You can check them out here: TUMBLR
I also pin a few things on Pinterest. Take a look here: PINTEREST
So have fun, look around, enjoy the many social media avenues of Crazy RxMan.
We've had a remodel. Things are different. And because things are different, our regular clientele don't know where they should stand and wait their turn. It seems previous obvious to me where they need to line up, but like I say... it's different than it was before.
Case in point....
We get a 4:30 pm rush. This happens sometimes. It's the Twilight Zone hour. People get off of work and race to the pharmacy to pick up their meds so they can then get home, eat, and tune into Duck Dynasty.
The start of the line for the pick-up window is close to the line for the drop-off window. Oh, there's Miss Dumbleson. She's in line at the drop-off window. She must have a new prescription. This isn't surprising... she sees a new doctor almost every day. Oh and here comes Mrs. Loombaron. She flies right by the drop-off line and zooms right over to the register.
I step over to the will-call to get her medications off the shelf. Then I hear it...
"I'M NEXT IN LINE!" in a guttural, growling voice. Was it even human? I'm not sure who said it. It was loud and angry and deep and scary. "I'M NEXT!!!" -- Miss Dumbleson is looking at Mrs. Loombaron with a look that would melt ice. People pushing their carts by look at the situation in horror. A kid sitting in a cart has his mouth wide open. I saw a teenager that the store has who pushes a broom around quickly push the broom around the corner and vanish.
Miss Dumbleson is clearly not in the pick-up line, but I don't want to start a fight or get in the middle of things. This was one of the situations where you just want to slink into the corner and hide until it is all over. But I'm a grown man and well, you just can't do that.
Mrs. Loombaron, "I'm so sorry, I had no idea you were next in line. I'm so sorry, let me move."
And then as if angels themselves descended, Miss Dumbleson replies, in the most sweet, flowery voice you've ever heard, "It's ok, sweetie. It's not a big deal at all. You go next..."
I quickly check out Mrs. Loombaron and get Miss Dumbleson's meds ready to check out. I don't want to destroy this complete stroke of luck. The heavens have shined upon me today.
Upon finishing our transaction, Miss Dumbleson smiles at me... and with the same flowery voice, she says, "Happy a great day, Crazy!"
