Tuesday, October 2, 2012

Today on the voicemail...

Doctors (and their minions) often call the pharmacy and choose NOT to speak to a pharmacist to relay a new prescription, instead opting to leave it on our voicemail.  That's fine with us.  Our automated system pleasantly asks the prescriber to S-P-E-L-L as much of the information as possible.  That makes it easier for us to GET the message and make sure the patient gets what is prescribed without having to call the prescriber back.

Unfortunately, that's not always what happens.  Today, we received this:

"This is Amy, that's A-M-Y, from Dr. Szxciufhtx's office (I could hearly hear an S sound, but the rest of the name was long, unintelligible, and most importantly, NOT spelled). We have a new script for patient Fred Fart, dob 12/10/1964.  That's FRED, F-R-E-D, FART, F-A-R-T.  Fred gets Piojkydhhdbjfbjcwe (again, said quickly, not spelled, not even a hint what it was) 100mg B-I-D times 10 days.  Our number is 333-333-3333.  Please call if you have any questions."

Yeah, you bet I'll call.  My first question is this.  WHY ARE YOU SPELLING THE EASY WORDS BUT NOT THE NAME OF THE DOCTOR OR THE DRUG?

1 comment:

Amy said...

We used to have a physician who's office would spell his first name which was a common name like "Mike" and fail to spell his last name which sounded nothing like the way it was spelled. Plus they would sometimes to forget their phone # (which is the other way I could figure it out)!