Saturday, May 25, 2013
Be a Pharmacy PRO
From the Frantic Pharmacist:
In the endless procession of people we wait on at the pharmacy every day, I have come to truly appreciate the Pharmacy Pro. I'll give people a pass for their first couple of visits (maybe) but after that, well ---- these are the true marks of you, the Pharmacy Pro:
1. You hand me your prescription insurance card with the prescription, or in the case of an e-prescription, when you check in. Each and every time. Even if you've been to the pharmacy 40,000 times before. It's the newest and most current card. It's not your dental or medical card. If the prescription's for a family member, you give me their card, not yours. I already love you for that.
2. You are acutely aware of your surroundings. If the place is going crazy and there are lots of people waiting, you say "I'll stop back later." If you know you have multiple prescriptions, you do the same regardless. I love you for that.
3. You are aware, at least generally, of what your doctor has sent us. If there are things you don't need filled, but just kept on file, you tell me up front. I love you for that.
There's more... Read the rest of the article HERE.