"Where is your [Product X]?" he asked.
"We don't carry that anymore."
"Yes you do! Where is it?"
"We used to carry it. After the remodel, some things were discontinued. We no longer carry that. Maybe you could try [Competitor 1] or [Competitor 2]?"
"You had it before! Are you sure you don't have it?!"
"No, we don't have it. I promise you I'm not lying about that."
"Well come out here and help me find it."
Now this is one of those situations where any normal pharmacist would just dismiss the guy, but at Goofmart Pharmacy, we live in fear of negative customer feedback and the consequent beatings that follow, so to humor the guy I step out of the box to "look" for something I already know we don't have.
"It used to be over here," the guy says.
"Yes, I know. It was right here," I say, pointing to where it used to be. "As I said, we no longer carry it."
"As I said, some slow selling items were discontinued after the remodel."
"Well why didn't you tell me that in the first place?"
Time to use the Stress Reduction Kit again:
Your pharmacy is located next to Dr. Grumpy's office, I guess, since you get the same people?
That's when you explain that you're not too familiar with items on the floor and call a manager to help them look.
Post a Comment