Tuesday, January 5, 2016

When a Friend is also a Patient of yours

If you're a pharmacist or pharmacy technician, you probably have one or two friends who are also patients of the pharmacy where you work.

This creates awkward situations in a number of ways. First, you know about your friend's conditions and treatments which might be embarrassing. Second, because of your friendship, sometimes you're expected to do things you wouldn't normally do.

For example, I've had friends expect me to:

* Give them early refills on narcotics
* Give them a discount on their co-pay
* Authorize a refill request without actual prescriber approval

These are things that a friend shouldn't ask for because they are a friend! When someone asks you to put your job in jeopardy for them, that's asking too much. You could always try to keep a little humor in it and present them with this card:

How do you handle it without straining the friendship? What seems to work for me is to simply tell the friend "I wish I could, but this could be big trouble for me." If you take the time to explain that pharmacy has a set of rules which are strictly watched, your friend should understand.

Unless they're not a real friend.  

1 comment:

Anonymous said...

~ I would not say, "I wish I could ..." I would tell them that I ALWAYS follow procedure/law, and only make exceptions when I my JUDGEMENT, it is necessary to help a PATIENT in a pinch. Early narcotic refills, either inadequate pain relief has been provided (in which case see your doctor[if it is an emergency, go to the ER]), or possibly the warning that controlled medications can be addictive might be the answer. "Reduced copay," that is theft. Early refill request without prescriber approval, maybe a three day supply if MD office is closed.