Thursday, October 16, 2014

Call Ahead Prescription Service

Ring... ring...

"Thank you for calling Goofmart Pharmacy, where we don't let the flu get you! This is Crazy RxMan, how may I help you today?"

"Yes, I was just at Urgent Care. I want to call in my prescription over the phone so it will be ready when I get there in ten minutes."

"We don't do that over the phone. Bring in your prescription and we'll fill it as fast as we can, or have your doctor call it in to us," I reply, as polite and calm as I can.

"It's just a prescription for Keflex. I don't have time to wait."

<Conversation continues another five minutes with me trying to explain why we don't do that over the phone...>

Patient, mad and disgruntled, hangs up. I see a complaint and gift card in her future.

I'm getting more and more calls like these lately. So did IQs suddenly drop everywhere? Or did some pharmacist somewhere go along with this and now everyone expects this?

At one point in the conversation I told the lady that our competitor across the street has a drive thru and she could use that. No, she wanted to call in her own prescription and despite how busy we are at the pharmacy at the moment, she expected it to be ready in ten minutes.

People drive me nuts. And somewhere out there is the first pharmacist who let a patient do this. When I find you, and I will find you... I will smack the crap out of you.


Anonymous said...

They don't have time to wait yet they always find time to stand there and argue...hmm. #fullofshit #impatient

iratecanadianpharmacist said...

Sad to see the same stupidities are taking place across the border (I just made a similar post (

Matt M said...

Look, it is simple. The patient takes a picture of the script. They then text a link to that picture to you. You do your thing, and by magic the meds are waiting when they walk in.


Unknown said...

All. The. Time.

Anonymous said...

And you wonder why there are some of us that LOVE working in mail order. I paid my dues with 10 years in independent retail and another 10 in a clinic pharmacy. I have found the best place to hide from the idiots of the world. The rest of you hate mail order pharmacy because you didn't figure this out before we did.