Here's some tips and advice for the pharmacist and technicians:
SAFETY is your number one concern.
To ensure everyone's safety, do this:
1. Give the robber whatever they want!
2. Do NOT try to be a hero. Do NOT try to disarm the robber. Do NOT try to stop him/her.
3. Do NOT make quick motions that could startle the robber. Tell the robber what you are doing as you're doing it as to not cause any confusion. Example: "I am reaching over to get you a bag for your oxycodone."
4. Follow the directions of the robber until they leave.
5. Do NOT chase after the subject(s) committing the robbery. Instead, call 9-1-1. Tell them you were ROBBED (this is different than a burglary). If a weapon was displayed, tell the 9-1-1 operator what you saw immediately. This will speed the police's arrival.
The Authorities you work for may have their own set of "rules" regarding a robbery, such as YOU trying to remember a description of the robber or remembering what they touched (for fingerprints) or making sure you keep the note if a note is passed to you.
Your company likely will have a policy and procedure to follow AFTER the robbery. Follow that after dialing 9-1-1.
Here's some links to recent news articles on pharmacy robberies: