Thursday, March 23, 2017

Friends that are Patients

If you're a pharmacist or pharmacy technician, you probably have one or two friends who are also patients of the pharmacy where you work.

This creates awkward situations in a number of ways. First, you know about your friend's conditions and treatments which might be embarrassing. Second, because of your friendship, sometimes you're expected to do things you wouldn't normally do.

For example, I've had friends expect me to:

* Give them early refills on narcotics
* Give them a discount on their co-pay
* Authorize a refill request without actual prescriber approval

These are things that a friend shouldn't ask for because they are a friend! When someone asks you to put your job in jeopardy for them, that's asking too much. You could always try to keep a little humor in it and present them with this card:

How do you handle it without straining the friendship? What seems to work for me is to simply tell the friend "I wish I could, but this could be big trouble for me." If you take the time to explain that pharmacy has a set of rules which are strictly watched, your friend should understand.

Unless they're not a real friend.  


Anonymous said...

I've ask them if they have $120,000 a year to spare for the rest of my life because I would loose my job. They usually laugh and move on to a different discussion.

Karen said...

LOL @ anonymous:
I have done the same thing; even before tech days when I worked retail selling alcohol and tobacco where fines, jail time and termination also exist.
So very glad to be a hospital pharmacy tech where I don't see much of this.

tbunni said...

I work in a medical billing office. You'd be surprised (or not) by friends ask me to 'help' them on their bills. Well, no, actually, I can't. I'd like to keep my job, and oh, BTW, 'discounting' like that is also against the law and I look awful in orange - which you should know since we go shopping together!