If you're a pharmacist, you know this is a nightmare. It doesn't take long for the scripts to fill start piling up, one on top of another... people keep coming to pick things up, the phone keeps ringing, and instead of making any progress on that pile of scripts... it just keeps getting larger.
The lone pharmacist only has so many options. I do my best, but before long I give up on answering the phone. And people, the sweet, patient people that they are, just keep dialing back because that Lipitor script they want filled is just too damn important to let go until later.
Another option is to put off the flu shot patrons. I tell them I'm alone and I'll be happy to give them a flu shot, AFTER I get caught up in a couple of hours. Corporate wouldn't like this, at all. They tell us that a flu shot isn't any different time-wise than filling a prescription. Of course, we don't draw up a syringe, glove up, and go into a separate flu shot room every time we fill a prescription, do we? Duh, of course it takes more time you dunder-melons.
"Can I get a flu shot?" a guy asks.
The phone starts ringing...
This is my best DENIAL of SERVICE that I have at my disposal.
He looks left, looks right, then says, "But there's no one here."
"I have 20 prescriptions to fill for people I told I would have ready in an hour about an hour ago. I have about 30 to type, and 10 e-Scripts on the computer from physicians that likely told the patient it will be ready when they get here. I simply can't do a flu shot right now. And the phone..."
The guy rolls his eyes and walks away before I finish. A lady walks up to the drop-off window. I can see she has two or three scripts in her hand.
Another lady steps up to the pick-up window.
"Is now a good time to get a flu shot?" she asks.
I give her the same message. Her mouth drops open like I just killed a baby.
I raise my voice and tell the other lady at the drop-off window that I'll be right with her. I circle around the counter to the phone and answer it.
"Thank you for calling Goofmart Pharmacy. This is Crazy. How may I help you?"
"Can I come get a flu shot now?"