Caller: "YOU shorted me five tablets on my prescription!"
Me: "Ok, what's the Rx number?"
Caller: "8343094. I was just filling my med set and YOU shorted me five tablets on my Oxycodone."
Me: "I didn't fill the medication. Let me confer with Mickey the manager when he gets here and we'll give you a call back."
Caller: "I'm a NURSE. I know YOUR procedure. YOU have to go look at your log book RIGHT NOW and see that YOU shorted me five tablets."
Me: "Thank you for reminding me of my responsibilities. I also have a responsibility to confer with the manager over these claims. If our count is over then it's likely that he did accidentally short you tablets. BUT I still need to talk to him about it."
Caller: "Well I want YOU to take care of this NOW. That's YOUR job!"
Me: "Ok, then, I'll give you a call when..."
<click> she hung up
Later in the day during overlap the lady shows up...
Mickey apologizes, gives her the five tablets and a gift card. Does she give him attitude? Treat him like he's stupid, at fault, or talk down to him?
No, that was apparently reserved just for me.